OUR SHIPPING POLICY
HOW IT WORKS
Are you a longtime fan or making your first purchase?
No matter what, we will make your journey more convenient and joyful.
We have a simple 5 STEP process to book your order.
Approach our team for the customized gift through the form provided in the Customized Gifts page (or) Select the readymade/premade item from the website.
The team will get in touch with you with the quote and your requirements for a customized gift.
Create an account/be a guest
Select Delivery option: Postal/Pickup (only for the residents of Hyderabad)
For postal, Enter your shipping details
Payment (both online and offline). Check the Payment section for more information
Receive your confirmation message through e-Mail and WhatsApp. Sit back and relax. We will do the rest.
* check the Delivery time section for more details on expected delivery time.
Read the description provided below the product before choosing. In case of more information, feel free to reach us, Contact us
Standard Blueberry Product Information
All our products are completely handmade.
We use eco-friendly and sustainable materials while making our products.
All our products are inspired by nature and the universe.
Images you see on the website might have slight variations in color and size ratio.
Every product made in Blueberry Studio is the outcome of the creative process. Each product has a unique value and meaning. We have given a glimpse of the product feature and recommended occasions in the description. Feel free to write to us with your thoughts.
Welcome to Blueberry’s shipping information.
DELIVERY & PICKUP
Store pickup is available only for the residents of Hyderabad. Orders can be picked up on Wednesday-Saturday, from 12 pm-6 pm.
Product processing time for Store Pickup
Premade/readymade 3-5 days*
Customized/Personalized gifts 7- 21 days*
*depending upon the confirmation of the order.
An email and WhatsApp text will be sent when your order is ready for pickup.
Address: Shop No. 7, Building No. 1-5-1082, Plot No. 138 - 139,
Silver Petals Apartments, Father Balaiah Nagar, Old Alwal,
Secunderabad, Telangana 500010
Based on the product and the delivery location, we select the most efficient delivery partner.
All orders can be tracked, while in transit.
We will send you a separate email and a WhatsApp text with the tracking number and shipping information once the product is shipped from our end.
DOMESTIC / INTERNATIONAL SHIPPING
We ship only within India.
We don’t ship outside India for now due to the pandemic.
We cover major places across India through the available delivery partners.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.
We may extend our shipping post-pandemic.
Estimated delivery time depends on the following factors:
The destination to which you want the order shipped and the location of the Seller.
Product crafting time.
Readymade/ Premade items 3-5 days*
Customized / Personalized Gifts 7-21 days*
*Include business days only
Saturdays, Sundays, Government Holidays, and unforeseen holidays are NOT included as business days. There can be a delay in the delivery due to calamities, government orders, or any other unavoidable situation from the delivery end, in such cases, Blueberry would not be liable for any delays in the delivery of such orders.
RETURN / EXCHANGE / CANCELLATION
We don’t encourage the RETURN, EXCHANGE, and CANCELLATION of any items once sold.
Because Blueberry is the place for handmade customized gifts and arts. Each item is unique and customized. Every item is authentic and original.
Damage due to shipping will be addressed.
In that case, communicate to the team within 24 hours of receiving the product.
Share the picture of the damaged item with details of the damage via e-Mail.
We don’t encourage complaints through any other medium.
Complaints received after 24 hours will not be considered.
*Exchange is subject to the availability of the product in the store.
*We are not responsible for lost returns. No exchange/refund will be provided for the lost returns.
PAYMENT & REFUND
We follow two payment methods for your convenience.
ONLINE: We accept all kinds of cards during checkout.
OFFLINE: Check the details in the manual payment section for Paytm, Google Pay, Phone pay and any other UPI transfers and bank transfer.
PICKUP PAYMENT: In case of pickup from the store, you can pay at the store. (Subject to the nature of the product)
Payment for Customized / personalized gifts.
Payment is mandatory during the placement of orders for customized/personalized gifts. Crafting will be initiated only after the reception of the payment. Once you complete your payment, an invoice will be sent through e-Mail and WhatsApp.
Blueberry offers you the freedom to come up with a specific budget and we’ll provide you the best gifting solution/recommendation that fits your budget.
Our Customization gifts range starts from INR 250*.
Due’s or credits are not encouraged.
Blueberry is creating products for your demands and taste. Once an order is placed, we don’t refund the money under any circumstances.
SHIPPING CHARGE & QUERIES
Delivery charges vary based on order value and location.
Please check your order summary to understand the delivery charges for individual products.
In case of any queries,
WhatsApp: + 91 8838415568
HOW WILL MY ART BE PACKAGED?
Posters, photographs, and art prints are rolled with thick paper to protect against dust before being packaged in Kraft cylinders.
For canvas prints, we provide the mount along with the prints that complement the artwork.
Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
* THINGS TO REMEMBER WHILE SHIPPING *
Recheck your CART before placing the order.
Use the right PROMO CODE while checking out.
Enter your shipping address correctly.
Enter your NAME without error.
Provide your active PHONE NUMBER and email address.
Recheck your PINCODE.
* No dispatches without a valid address.